Cougar Promise

At Cougar USA, we want to be your trusted partner in High-Performance Buildings through Water Control Solutions, and we back that partnership with The Cougar Promise.

cougar usa commitment


Our solutions perform as designed, or we will make it right.*

  • Treat all systems and buildings as if they were our own.
  • Support a project in design, installation, commissioning, and maintenance.
  • 470+ years of combined customer service and technical experience.
  • Leave a site better than we found it.
cougar usa communication


24/7 Phone Support and On-Site Field Service.

  • Main phone lines answered by a Cougar Team member 24/7.
  • Field service team available 24/7
  • Proactive Correspondance on order updates
  • Augmented reality video remote support
  • Contingency plans and systems for remote operations in times of disaster
cougar usa cutting edge technology

Cutting-Edge Technology

We introduce and support the latest proven technology and systems.

  • Proven track record of bringing new technologies and systems to market
  • High Standards for system quality and reliability to serve Hospitals, Higher Education, and High Rises.
  • 340+ years of field experience used in designing and selecting new products.
  • Complimentary Technical Training classes (in-person and virtual) and Online Resource Library

The Cougar Promise is closely tied to our Core Values, and we take both very seriously. If you believe one of our employees lives up to The Cougar Promise, you can nominate them for an award here.

Additionally, if you have any feedback, we would love to hear it – please take our quick Customer Satisfaction Survey here.

*Conditions apply, please contact us for details.